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Deliveries, Collections and Returns

Orders placed by 5.30pm will be available for collection from your chosen surgery the  afternoon of the next normal working day. If, for any reason, your order is not delivered to us or is unavailable (eg manufacturer problems, supply issues etc) we will make reasonable attempts to inform you by email or phone.

Home delivery service is not currently available.
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find these brands unpalatable your money can be refunded upon return of the food to the surgery. Refunds on unopened packs must be made within 7 days of order. We cannot refund any open packs for any other brands. This does not affect your statutary rights.
Any food found to have an expiry date within 1 month of the order date will be replaced free of charge.

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